- What does pre-order mean?
- Update on the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order. (Once the package is in transit)
You could also track the status of your order from your "order history" section on your account page on the website.
- Can I refund my order?
- My item is damaged how do I go about this?
All items are inspected before being shipped out, if your item has a defect contact us immediately!
All damaged items will have to be returned before a new item can be re-shipped.
- Why does my tracking number say "No Shipping Record"
- Do you accept returns?
- The item shouldn't have been used in any way
- The return or exchange request is made within 5 days of delivery
- The customer pays their own return fees
- How long does it take to process my return?
- Once the return has been received at our warehouse a new item will be issued within 1-4 weeks of accepting your return.
- What payment methods are accepted?
Our forms of payments are Afterpay, AmazonPay, PayPal, Zelle, Cash App, Western Union, Money Gram or Bank Transfer.
Buy Now & Pay Later With Afterpay
- What is afterpay?
- What are your shipping methods?
- Delays with UPS / USPS / FedEx Package?
- It’s been a month and my package still isn’t here, what’s going on?
- In some cases this can happen especially if your package is shipped international. Right now the best thing for you to do is Call USPS to understand arrival times.
- Please note that if your package hasn’t reached the US yet we can not answer all your questions until then you will have to check back for more updates
- PLEASE NOTE SOME PROCESSING TIMES MAY EXCEED PAST 1-3 WEEKS depending on how quickly the package is cleared through customs
- How is the quality of your luxury items?